# Plans, Credits & Organizations How to manage your Framo subscription, credits, and team — covering personal billing, top-ups, and organization (team) administration. ## Credits & Plans Overview Framo runs on credits: every AI image, video, 3D model, and LoRA training run spends credits from your balance. Paid plans grant a monthly credit allowance that resets each month. Plans (from `shared/pricing.ts`): - **Free** — €0, 500 credits granted once (not monthly). Basic AI generation, 1 project, use existing LoRAs. - **Pro** — €45/month (or €459/year, ~15% off). 6,000 credits/month, unlimited projects, commercial rights, own LoRA training, project sharing, password protection, 100 MB model uploads. - **Max** — €85/month (or €867/year, ~15% off). 12,000 credits/month, everything in Pro plus LoRA model download (.safetensors) and priority support. - **Enterprise** — Custom pricing (Contact Sales). Annual billing applies a 15% discount on both Pro and Max. ## View & Manage Your Subscription Lives in the **Account** section of the dashboard (left sidebar → **Account**, at the bottom). The **Subscription** card shows your current plan name, status (Active / Cancels soon / Beta), billing interval, and renewal/access date. - **Upgrade / change plan:** Click **Upgrade** (free users) or **Manage Plan** (active subscribers). Free users go to the pricing page; active subscribers open the Polar billing portal. - **Manage Billing:** Click **Manage Billing** (shown when you have a Polar customer ID) to open the Polar portal for payment methods, invoices, and plan changes. - **Cancel:** Click **Cancel subscription** at the bottom of the card, then confirm. You keep access until the end of the current billing period and can resubscribe anytime. A pending plan change (e.g. a scheduled downgrade) shows as an amber notice with the effective date. ## Browse & Purchase Plans To subscribe or change tier: 1. Go to the **pricing page** (`/pricing`), or click **Upgrade** in the Account section to open the upgrade dialog. 2. Toggle **Monthly** / **Yearly** at the top (yearly shows the 15% saving). 3. Click the plan button — **Get Started** (Free), **Upgrade to Pro**, **Upgrade to Max**, or **Contact Sales** (Enterprise). 4. New subscribers go through Polar checkout. Existing subscribers with a Polar account are sent to the Polar portal to switch plans (upgrade/downgrade/switch billing interval). The button reflects your state: "Current Plan", "Upgrade to X", "Downgrade to X", or "Switch to Monthly". ## View Credit Pool & Usage (Personal) Your live credit balance appears in the top bar credit counter. When you drop below 500 credits, a **Top Up** option becomes available there. The top-up dialog also warns if you already hold 500+ credits. ## Top Up Credits On Demand Top-ups are one-time credit purchases that never expire. **Only Pro and Max subscribers can buy top-ups** (not Free or Beta Tester users). Packs (from `shared/pricing.ts`): - **Starter** — €20 → 2,000 credits - **Boost** — €35 → 4,000 credits - **Power** — €60 → 8,000 credits (best value, marked "Best Value") To buy: 1. Open the **Top-up Credits** card in the Account section, or the Top Up dialog from the credit counter. 2. Click **Buy €X** / **Purchase** on a pack. 3. Complete Polar checkout. Credits are added instantly on return (no waiting for the webhook). ## The Onboarding Flow (New Users) New accounts receive **500 free welcome credits** once (Free plan). Note: welcome credits are granted a single time per identity — deleting and recreating an account does **not** grant them again. See [Sign-in, account & public pages](/docs/product/auth-account). If you purchased a team plan (Team / Business / Academic / Enterprise) but have no organization yet, the dashboard shows a **"Set up your organization"** banner. Click **Get started** to create your org (see below). --- # Organizations (Teams) Organizations give a team a shared credit pool, members, groups, and consolidated billing. Org admin pages live under **Settings → Organization** (`/settings/org`) and are visible only to org admins. The left nav has: **Settings**, **Members**, **Groups**, **Billing**, **Usage**. ## Create an Organization 1. Go to `/onboarding/org` (or click **Get started** on the dashboard org-setup banner). 2. Enter an **Organization name** and pick a **type** (Agency, Studio, School, University, Other). 3. Click **Create organization**. You become the org **Admin (owner)** and are taken to the org billing setup. A self-created org starts with a 0 credit pool — credit allocation is provisioned by Framo (see Billing below). ## Invite & Manage Members Go to **Settings → Organization → Members**. **Invite by email:** 1. Click **Invite member**. 2. Enter the email and choose a role: **Member**, **Group Admin**, or **Admin**. 3. Click **Send invite** — an email invite is sent. **Invite by link:** 1. Click **Invite link**. 2. Choose the role new joiners get, click **Generate link**, then copy it. The link expires in 30 days. **Pending invites** are listed below the members table with their role and expiry; click **Revoke** to cancel one. **Manage existing members:** In the members table, use the row **⋯** menu to **Suspend** or **Remove** a member. (The owner and yourself cannot be acted on.) Each row shows the member's role, credits used (and cap if set), and status. **Access control** (Settings tab): set an **allowed email domain**, toggle **Allow self-join** (anyone with that domain joins without an invite) and **Require approval** (new members need admin approval). ## Create Groups & Allocate Credit Budgets Groups are sub-teams with optional monthly credit budgets. Go to **Settings → Organization → Groups**. 1. Click **New group**. 2. Enter a **Name**, optional **Description**, and an optional **Monthly credit budget** (leave blank for no limit). 3. Click **Create group**. To edit a group, add/remove members, or delete it: click the pencil icon on the group row. Use the **+** in the Members section of the dialog to add active members; click the **×** on a member pill to remove. Each group row shows credits used and remaining-of-budget plus member avatars. ## Monitor Org Credit Usage Go to **Settings → Organization → Usage**. - Summary cards: **Pool remaining** (of monthly allocation), **Used this cycle** (% of pool), and **Active members** count. - **Member usage** table: per-member credits used and credit cap (if assigned), sorted by usage. - **Group usage** table: per-group credits used, budget, and remaining. Usage reflects the current billing cycle; the pool resets on the 1st of each month. ## Org Billing & Invoices (Overage) Go to **Settings → Organization → Billing**. - **Subscription** card: plan (Team / Business / Academic / Enterprise), status, last reset, and next reset (1st of next month). - **Credit pool**: a usage bar (used this cycle / monthly allocation) and credits remaining. Org credit allocation is **managed by Framo** — contact Framo to adjust it. - **Invoice history**: a table of monthly billing snapshots. Months where you used credits beyond your allocation show an **Overage** amount and an **Invoiced** / **Due** status. **Download an invoice (overage):** For any month with overage, click the **PDF** button in that row to download the invoice. Months with no overage show as "Included" and have no PDF. ## Configure Org Settings & Branding Go to **Settings → Organization → Settings** (the **Settings** tab, `/settings/org`). - **General:** edit organization **name** and **type**. - **Access control:** allowed email domain, self-join, require-approval (see above). - **Projects:** **Allow personal projects** toggle, and **Default project ownership** (Organization-owned vs Member-owned). - Click **Save changes** to apply. **Billing details** (shown on PDF invoices): set **Billing address** (company, address, VAT/tax ID), **Billing email** (where invoice copies go), and an **Invoice prefix** (e.g. `MILAN` → `MILAN-2026-04-0001`; blank defaults to `FRAMO`). Click **Save billing details**. **Org logo / branding:** on the **Members** page, use the **Organisation** card at the top — click **Upload logo** / **Change logo** (PNG, JPG, SVG). Any member can update it. ## Delete an Organization Owner-only. Go to **Settings → Organization → Settings** and scroll to the **Danger zone**. 1. Click **Delete**. 2. Type the organization name exactly to confirm. 3. Click **Delete organization**. This permanently deletes the org and removes all members — it cannot be undone. ## Manage Billing via the Polar Portal Framo billing (cards, invoices, plan changes) is handled by Polar. Open the portal from: - The Account **Subscription** card → **Manage Billing** or **Manage Plan**, or - The pricing page when you're an existing subscriber (plan-change clicks route there). The portal opens in a new tab with your payment methods, billing history, and subscription controls.