Terms & Conditions (GTC)

Version: December 2025

General Terms and Conditions (GTC)

Important Notice on Translations

This English version is provided for informational purposes only. The German version of these legal documents is the sole legally binding version. In the event of any discrepancy, ambiguity, or conflict between this English translation and the German original, the German version shall prevail. We recommend consulting the German version for all legal matters.

1. Scope, Provider, Contract Language

1.1

These General Terms and Conditions ("GTC") apply to all contracts for the use of the Framo platform and related services concluded between

Roman Moor Game-Design (Sole Proprietorship) Owner: Roman Moor Milbertshofener Straße 54 80807 Munich Germany

– hereinafter referred to as "Framo", "we", or "us" –

and the users – hereinafter referred to as "User" or "Users".

The use of Framo is open to both consumers (Section 13 of the German Civil Code – BGB) and entrepreneurs (Section 14 BGB) worldwide, provided that no mandatory legal provisions of the respective country of residence or registered office preclude such use.

1.3

The contract language is exclusively German. Any translations (e.g., English) are provided for convenience only; in case of doubt, the German version shall always prevail.

2. Description of Services

2.1

Framo is a web-based platform for AI-powered content. Depending on the current scope of features, Framo may provide the following services:

Provision of a web platform for creating, editing, and managing AI-based content
Execution of AI-powered processes (e.g., text, image, audio, or other media generation and editing)
Storage of projects, content, and configurations
Use of various AI models via third-party providers (particularly fal.ai and other model providers)
Team and collaboration features, where available
Management of subscriptions, credits, and billing information

2.2

The specific scope of features may vary depending on the plan (Free, Pro, Max, Enterprise). Details are set out in the service description published on our website at the time of contract conclusion.

2.3 Beta Version and Beta Features

(a) Framo is currently operated as a beta version. This means, in particular, that feature changes, errors, interruptions, or performance limitations may occur.

(b) We may expressly label certain features as "Beta", "Preview", or "Experiment". Such features are provided without any guarantee of a specific performance level and may be changed or discontinued at any time.

(c) The User accepts that errors and data loss may occur during beta use. We therefore recommend not managing exclusively critical or irreplaceable content solely through Framo.

2.4

We are entitled to adjust, expand, or reduce the scope of features of the platform at any time, provided this is reasonable for the User and does not eliminate any contractually guaranteed core obligations. Material changes will generally be announced on the website or in the user account.

3. Registration, User Account

3.1

The use of essential features requires the creation of a user account. Registration is completed by providing a valid email address and password, as well as any other required information.

3.2

The use of Framo is only permitted for persons who are at least 18 years old. By registering, the User confirms that they are of legal age.

3.3

The User is obligated to keep their login credentials confidential and to protect them from access by third parties. Actions taken using the login credentials will be attributed to the registered User, insofar as the User is responsible for such actions.

3.4

We are entitled to temporarily suspend or permanently delete user accounts in the event of violations of these GTC, legal provisions, or misuse of the platform.

4. Conclusion of Contract

4.1

The presentation of Framo and its plans on our website does not constitute a binding offer but rather an invitation to the User to submit an offer.

4.2

The User submits a binding offer to conclude a usage contract by completing the following steps in the order or registration process:

selecting a plan (Free, Pro, Max, Enterprise, or a credit top-up package),
entering the required data,
accepting these GTC and – where applicable – the Privacy Policy as well as the Usage Policy & AI Safety Policy, and
completing the order/registration process (e.g., by clicking the corresponding button).

4.3

The contract is concluded when we accept the User's offer by sending a confirmation email or by activating access to the platform or the selected plan.

4.4

The contract text (GTC in their current version) can be viewed and downloaded on the website. We recommend saving the currently valid version locally.

5. Plans, Pricing, Credits, and Billing

5.1 Subscription Plans

We currently offer the following subscription plans:

Plan	Monthly Price	Annual Price	Monthly Credits
Free	$0	N/A	500 credits (one-time, non-renewable)
Pro	$45/month	$459/year (15% discount)	6,000 credits/month
Max	$85/month	$867/year (15% discount)	12,000 credits/month
Enterprise	Custom	Custom	Contact sales

The specific features and current prices of each plan are set out in the description on our website. Prices may be subject to change; existing subscribers will be notified of price changes in accordance with applicable law.

5.2 Credit Top-Up Packages

In addition to subscription plans, Users may purchase one-time credit top-up packages:

Package	Price	Credits
Starter	$20	2,000 credits
Boost	$35	4,000 credits
Power	$60	8,000 credits

Top-up credits are added to the User's current balance immediately upon successful payment. One-time credit purchases never expire and are not subject to monthly resets, but are subject to the credit cap described in Section 5.4(b).

5.3 Terms and Renewal

(a) We offer both monthly and annual subscription contracts. Annual plans include a 15% discount compared to monthly billing.

(b) Unless otherwise specified in the order process, the term of the respective subscription is one month or one year, depending on the billing interval selected.

(c) Subscriptions are automatically renewed for the originally selected term (month/year) unless cancelled in due time.

(d) Note on automatic renewal: The User can view the renewal date of their subscription at any time in the Polar customer portal. A separate reminder email before renewal is not sent automatically. The User is responsible for cancelling in due time before the end of the billing period if they do not wish to renew.

5.4 Credits System

(a) Monthly Credit Allocation: Subscribers to paid plans receive their full monthly credit allocation at the beginning of each billing cycle. Credits are allocated immediately upon successful payment processing.

(b) Credit Rollover and Cap: Unused credits roll over to the next billing period. However, the total credit balance is capped at a maximum of two (2) months' worth of the User's current plan allocation:

Pro plan: maximum 12,000 credits
Max plan: maximum 24,000 credits

Credits exceeding this cap are forfeited during the monthly credit reset. Example: A Pro subscriber with 10,000 credits who receives 6,000 new monthly credits would have their balance capped at 12,000 credits (4,000 credits forfeited).

(c) Free Plan Credits: Free plan users receive a one-time allocation of 500 credits upon registration. These credits do not renew and no additional credits are allocated without upgrading to a paid plan or purchasing top-up packages.

(d) Credit Consumption: Different AI operations consume varying amounts of credits based on the complexity and resources required. Credit costs for each operation are displayed in the platform interface before execution.

5.5 Plan Changes

(a) Upgrades (e.g., Pro to Max):

Upgrades take effect immediately upon payment confirmation.
The User receives a prorated credit allocation based on the remaining days in the current billing cycle.
Proration formula: (New Plan Credits - Old Plan Credits) × (Days Remaining / 30)
Example: A Pro-to-Max upgrade on day 15 of the billing cycle results in: (12,000 - 6,000) × (15/30) = 3,000 bonus credits.
Billing is adjusted by our payment provider (Polar) with prorated charges for the remainder of the billing period.

(b) Downgrades (e.g., Max to Pro):

Downgrades do not take effect immediately. The current plan benefits continue until the end of the current billing period (grace period).
The new (lower) plan takes effect at the start of the next billing cycle.
No credit adjustment occurs upon downgrade; the User retains accumulated credits subject to the new plan's two-month cap at the next monthly reset.

(c) Billing Interval Changes (Monthly to Yearly or vice versa):

Changes to billing interval take effect immediately upon payment.
No credit adjustment occurs (same tier, different billing frequency).
Annual plans include a 15% discount compared to monthly billing.

5.6 Cancellation of Subscriptions

(a) The User may cancel a current subscription at any time for the future.

(b) Grace Period: Upon cancellation, the subscription remains active until the end of the currently paid billing period. The User retains full access and can continue using available credits during this grace period.

(c) Post-Cancellation: After the billing period ends, the User's account reverts to the Free tier. Any remaining credits are preserved (subject to Free tier limitations), but no new monthly credit allocation is provided.

(d) Resubscription: Cancellation is final for the current billing period. Users who wish to resume service after cancellation must create a new subscription after the current billing period ends. Any pending plan changes (such as scheduled downgrades) are cancelled upon cancellation.

(e) Cancellation is done through the customer portal of our payment service provider Polar, which can be accessed via the "Manage Subscription" section in the account settings. Polar provides a cancellation option in compliance with Section 312k of the German Civil Code (BGB).

(f) Alternatively, the User may also declare a cancellation by email to contact@framo.app. In this case, the email should contain the information necessary to identify the account (in particular, the registered email address).

(g) Upon completion of the cancellation, the User will receive a confirmation by email from Polar.

5.7 Subscription Statuses

User subscriptions may have the following statuses:

Status	Description
Active	Full access to plan features; credits allocated monthly at each billing cycle renewal
Canceled	Access continues until the end of the current billing period (grace period), then expires
Past Due	Payment failed; access maintained temporarily while payment retry attempts are made
Revoked	Immediate termination due to fraud, abuse, or serious Terms violations; all credits forfeited; access removed instantly

5.8 Refunds

(a) Subscription refunds are handled through our payment provider Polar in accordance with their policies and applicable consumer protection laws.

(b) Credit top-up purchases are generally non-refundable once credits have been added to the User's account, as the digital service is immediately provided.

(c) Prorated refunds may be issued for annual subscriptions cancelled within the statutory withdrawal period or upon request in exceptional circumstances, at our reasonable discretion.

(d) Consumers retain their statutory right of withdrawal as described in Section 7 of these Terms.

5.9 Account Termination (Revocation)

(a) We reserve the right to immediately terminate ("revoke") a User's account and subscription in cases of:

Fraud or payment fraud
Serious or repeated violations of these Terms or the Usage Policy
Abuse of the platform or its services
Illegal activities conducted through the platform

(b) Upon revocation, all access is terminated immediately and all credits are forfeited. No refund is provided for the remaining subscription period in cases of revocation for cause.

5.10

The right to extraordinary termination for good cause remains unaffected.

6. Prices, Payment, Invoices

6.1

All prices are displayed including the applicable statutory value-added tax (where applicable), unless expressly stated otherwise.

6.2

Payment is processed through the payment service provider Polar (Stripe-based) and, where applicable, other payment services displayed during the order process. The User also enters into a usage relationship with Polar or the integrated payment services.

6.3

Payment processing (including invoicing and, where applicable, invoice downloads) is technically handled by Polar. The User can generally access invoices through the interface provided by Polar.

6.4

The User undertakes to always provide correct and up-to-date payment information and to ensure sufficient funds or authorization for the selected payment method.

7. Right of Withdrawal for Consumers

7.1 Existence of the Right of Withdrawal

Consumers within the meaning of Section 13 BGB (German Civil Code) are generally entitled to a statutory right of withdrawal of 14 days for contracts concluded online for the use of Framo, unless this right is exceptionally excluded.

7.2 Start of the Withdrawal Period

The withdrawal period is 14 days from the day of contract conclusion.

7.3 Exercise of the Right of Withdrawal

To exercise the right of withdrawal, the consumer must inform us

Roman Moor Game-Design (Sole Proprietorship) Owner: Roman Moor Milbertshofener Straße 54 80807 Munich, Germany Email: contact@framo.app

by means of a clear declaration (e.g., by email or post) of the decision to withdraw from the contract. The model withdrawal form attached under Section 7.6 may be used for this purpose, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

7.4 Consequences of Withdrawal

In the event of an effective withdrawal, we will reimburse all payments received from the consumer, including delivery costs (if incurred and to the extent legally required), without undue delay and no later than 14 days from the day on which the notification of withdrawal was received by us.

For the reimbursement, we will use the same means of payment that the consumer used for the original transaction, unless expressly agreed otherwise. Under no circumstances will fees be charged for this reimbursement.

7.5 Compensation for Services Already Provided

If the consumer has requested that we begin providing services during the withdrawal period (e.g., by immediate activation of access), the consumer shall pay us a reasonable amount corresponding to the proportion of services already provided up to the time of withdrawal compared to the total scope of services provided for in the contract.

7.6 Model Withdrawal Form

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To: Roman Moor Game-Design (Sole Proprietorship) Owner: Roman Moor Milbertshofener Straße 54 80807 Munich, Germany Email: contact@framo.app

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the use of the Framo platform.

Ordered on (*): ________________

Name of consumer(s): ________________

Address of consumer(s): ________________

Email address of user account (if different): ________________

Date: ________________

Signature of consumer(s) (only for paper notification): ________________

(*) Delete as applicable.

8. Usage Rights and User Content

8.1 Ownership of Content

Unless mandatory legal provisions or third-party rights dictate otherwise, all rights to content created or generated by the User (including AI-generated content) remain with the User.

8.2 Simple Usage Rights in Favor of Framo

The User grants Framo a simple, non-exclusive right of use, limited to the purpose of the services, to all content uploaded by the User or generated through the use of the platform. This includes, in particular, the right to:

store, reproduce, and technically process the content,
make it available for display within the user account and – to the extent released by the User – to third parties,
use it for error analysis, abuse detection, system security, and the fulfillment of legal obligations.

8.3

Content will not be used for the general improvement or training of our own or third-party AI models unless the User expressly consents to this.

8.4 Commercial Use by the User

Subject to conflicting third-party rights, the User is generally entitled to commercially use, reproduce, and distribute the content they have generated. However, Framo does not warrant that generated content is free from third-party rights.

8.5 Special Notices Regarding AI-Generated Content

(a) AI-generated content may not be eligible for copyright protection in some jurisdictions, or may receive only limited protection. The question of authorship and protection of AI-generated works has not yet been conclusively resolved legally.

(b) Framo makes no representation that AI-generated content:

is eligible for copyright protection,
is free from third-party rights (particularly copyrights, trademark rights, personality rights),
does not reproduce or resemble existing works or protected elements.

(c) The User is solely responsible for determining whether and to what extent AI-generated content is protectable in their jurisdiction and whether its use infringes third-party rights.

(d) For commercial use of AI-generated content, we strongly recommend independent legal review prior to publication or exploitation.

8.6 User Responsibility

The User is solely responsible for ensuring that their uploads, inputs (prompts), and the content they use or publish do not infringe any third-party rights (e.g., copyrights, trademark rights, personality rights, trade secrets) and do not violate any legal provisions.

9. Prohibited Use, Moderation, Suspension

9.1

The use of Framo is prohibited, in particular, for:

Pornographic, sexually explicit, or other content harmful to minors
Content depicting minors in sexualized or dangerous contexts
Glorification of violence, extremely brutal or cruel depictions, terrorist propaganda
Hate speech and discrimination (particularly based on race, ethnic origin, religion, disability, gender, sexual orientation, or identity)
AI-generated depictions of real persons (living or deceased), including deepfakes, photorealistic representations, and LoRA training based on photos of real persons (exception: the User's own likeness for personal use)
Copyright infringements and other legal violations
Political micro-targeting or manipulative political influence
Fraudulent, illegal, or security-threatening purposes

9.2

We are entitled to remove or block content that violates these GTC or our Usage Policy & AI Safety Policy without prior notice.

9.3 Sanction System (3-Strike Rule)

(a) In the event of violations, we may – depending on severity and frequency – take measures, including:

Warnings
Temporary suspension of features or the account
Permanent suspension of the account

(b) As a rule, approximately three confirmed violations will lead to permanent suspension; in the case of serious violations, an immediate permanent ban may occur.

(c) Temporary suspensions may have a duration of at least 24 hours.

9.4

Complaints about content or suspensions may be directed to contact@framo.app by email. There is no entitlement to the lifting of a lawfully imposed suspension.

10. Availability, Maintenance

10.1

Framo endeavors to ensure the platform is available without interruption to the greatest extent possible. However, a specific minimum availability is not guaranteed.

10.2

Maintenance work, security updates, and adjustments may lead to temporary unavailability. Where possible, planned maintenance windows will be announced in advance.

11. Liability

11.1

We are liable without limitation for damages arising from injury to life, body, or health caused by an intentional or negligent breach of duty by us, our legal representatives, or vicarious agents, as well as for damages caused intentionally or through gross negligence.

11.2

In cases of slight negligence, we are only liable for breach of a material contractual obligation (cardinal obligation). Cardinal obligations are those obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely.

11.3

In cases of slight negligence, our liability is limited in amount to the typically foreseeable damage. Furthermore, liability is – to the extent legally permissible – limited to the fees paid by the User to us in the 12 months prior to the occurrence of the damage.

11.4

The above limitations of liability do not apply insofar as we have fraudulently concealed a defect or assumed a guarantee for the quality of the service, or in cases of mandatory liability under the German Product Liability Act (Produkthaftungsgesetz).

11.5

We assume no liability, in particular, for:

Legal violations caused by User content
The accuracy, completeness, or usability of AI-generated results
Data loss, insofar as the User has failed to perform adequate data backups
Outages or disruptions attributable to third parties (e.g., hosting or payment service providers) or force majeure

11.6

Framo does not provide legal advice and makes no representation that the use of the platform or generated content is legally permissible in all countries. Users must independently verify legal requirements in their jurisdiction.

12. Data Protection

The Privacy Policy provided on the website and any supplementary notices apply. These inform, in particular, about the processing of personal data, the service providers used (Vercel, Convex, Polar, Resend, fal.ai, etc.), and the rights of data subjects under the GDPR.

13. Term, Account Deletion

13.1

The contractual relationship runs for an indefinite period as long as the User maintains an account and/or has an active subscription.

13.2 Account Deletion Process

The User may delete their user account at any time via the account settings. Account deletion is implemented as a "soft delete" with the following characteristics:

(a) Immediate Content Deletion: Upon account deletion, the following data is permanently deleted:

All projects, scenes, and creative content
Uploaded files (models, images, videos, textures, HDRIs, gobos)
Custom materials and configurations
Profile information and preferences

(b) 30-Day Reactivation Window:

The User may reactivate their account within 30 days by signing in again with the same authentication method
During the reactivation window, minimal account identifiers are retained to enable account recovery
After 30 days without reactivation, the account becomes permanently inactive and cannot be recovered
Reactivated accounts retain their previous subscription status (if any) but deleted content cannot be restored

13.3 Fraud Prevention and Abuse Measures

(a) Welcome Credit Policy: Users who delete their account and subsequently create a new account (whether using the same or different email address or authentication method) will not receive additional welcome credits. Welcome credits are designed as a one-time benefit per person, not per account.

(b) Retained Identifiers: To enforce this policy and prevent abuse, we retain certain identifiers in hashed or pseudonymized form after account deletion:

A cryptographic hash of the email address
Hashed OAuth provider identifiers (e.g., Google account ID)
A record that welcome credits were previously claimed

(c) Consequences of Attempted Abuse: Attempts to circumvent the welcome credit policy by creating multiple accounts may result in:

Denial of welcome credits on new accounts
Account suspension or termination
Forfeiture of any credits obtained through abuse

13.4 Statutory Retention

Statutory retention obligations, particularly for billing and accounting documents (generally up to 10 years), remain unaffected. For details on data retention, please refer to Section 5.7 of our Privacy Policy.

14. Amendments to the GTC

14.1

We may amend these GTC with effect for the future, provided there is a legitimate reason for doing so and the amendments are reasonable for the User.

14.2

We will inform the User of material amendments in an appropriate manner (e.g., by email or notice in the account). If the User does not object to the amendments within the notified period and continues to use the service, the amended GTC shall be deemed accepted. We will draw attention to this when making the announcement.

15. International Users

15.1

Framo is operated from Germany and is primarily intended for users in the European Union. Users who access or use the platform from other locations do so at their own initiative and are solely responsible for compliance with applicable local laws in their jurisdiction.

Version: December 2025