Plans, Credits & Organizations

How to manage your Framo subscription, credits, and team — covering personal billing, top-ups, and organization (team) administration.

Credits & Plans Overview

Framo runs on credits: every AI image, video, 3D model, and LoRA training run spends credits from your balance. Paid plans grant a monthly credit allowance that resets each month.

Plans (from shared/pricing.ts):

• Free — €0, 500 credits granted once (not monthly). Basic AI generation, 1 project, use existing LoRAs.
• Pro — €45/month (or €459/year, ~15% off). 6,000 credits/month, unlimited projects, commercial rights, own LoRA training, project sharing, password protection, 100 MB model uploads.
• Max — €85/month (or €867/year, ~15% off). 12,000 credits/month, everything in Pro plus LoRA model download (.safetensors) and priority support.
• Enterprise — Custom pricing (Contact Sales).

Annual billing applies a 15% discount on both Pro and Max.

View & Manage Your Subscription

Lives in the Account section of the dashboard (left sidebar → Account, at the bottom).

The Subscription card shows your current plan name, status (Active / Cancels soon / Beta), billing interval, and renewal/access date.

• Upgrade / change plan: Click Upgrade (free users) or Manage Plan (active subscribers). Free users go to the pricing page; active subscribers open the Polar billing portal.
• Manage Billing: Click Manage Billing (shown when you have a Polar customer ID) to open the Polar portal for payment methods, invoices, and plan changes.
• Cancel: Click Cancel subscription at the bottom of the card, then confirm. You keep access until the end of the current billing period and can resubscribe anytime.

A pending plan change (e.g. a scheduled downgrade) shows as an amber notice with the effective date.

Browse & Purchase Plans

To subscribe or change tier:

1. Go to the pricing page (/pricing), or click Upgrade in the Account section to open the upgrade dialog.
2. Toggle Monthly / Yearly at the top (yearly shows the 15% saving).
3. Click the plan button — Get Started (Free), Upgrade to Pro, Upgrade to Max, or Contact Sales (Enterprise).
4. New subscribers go through Polar checkout. Existing subscribers with a Polar account are sent to the Polar portal to switch plans (upgrade/downgrade/switch billing interval).

The button reflects your state: "Current Plan", "Upgrade to X", "Downgrade to X", or "Switch to Monthly".

View Credit Pool & Usage (Personal)

Your live credit balance appears in the top bar credit counter. When you drop below 500 credits, a Top Up option becomes available there. The top-up dialog also warns if you already hold 500+ credits.

Top Up Credits On Demand

Top-ups are one-time credit purchases that never expire. Only Pro and Max subscribers can buy top-ups (not Free or Beta Tester users).

Packs (from shared/pricing.ts):

• Starter — €20 → 2,000 credits
• Boost — €35 → 4,000 credits
• Power — €60 → 8,000 credits (best value, marked "Best Value")

To buy:

1. Open the Top-up Credits card in the Account section, or the Top Up dialog from the credit counter.
2. Click Buy €X / Purchase on a pack.
3. Complete Polar checkout. Credits are added instantly on return (no waiting for the webhook).

The Onboarding Flow (New Users)

New accounts receive 500 free welcome credits once (Free plan). Note: welcome credits are granted a single time per identity — deleting and recreating an account does not grant them again. See Sign-in, account & public pages.

If you purchased a team plan (Team / Business / Academic / Enterprise) but have no organization yet, the dashboard shows a "Set up your organization" banner. Click Get started to create your org (see below).

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Organizations (Teams)

Organizations give a team a shared credit pool, members, groups, and consolidated billing. Org admin pages live under Settings → Organization (/settings/org) and are visible only to org admins. The left nav has: Settings, Members, Groups, Billing, Usage.

Create an Organization

1. Go to /onboarding/org (or click Get started on the dashboard org-setup banner).
2. Enter an Organization name and pick a type (Agency, Studio, School, University, Other).
3. Click Create organization. You become the org Admin (owner) and are taken to the org billing setup.

A self-created org starts with a 0 credit pool — credit allocation is provisioned by Framo (see Billing below).

Invite & Manage Members

Go to Settings → Organization → Members.

Invite by email:

1. Click Invite member.
2. Enter the email and choose a role: Member, Group Admin, or Admin.
3. Click Send invite — an email invite is sent.

Invite by link:

1. Click Invite link.
2. Choose the role new joiners get, click Generate link, then copy it. The link expires in 30 days.

Pending invites are listed below the members table with their role and expiry; click Revoke to cancel one.

Manage existing members: In the members table, use the row ⋯ menu to Suspend or Remove a member. (The owner and yourself cannot be acted on.) Each row shows the member's role, credits used (and cap if set), and status.

Access control (Settings tab): set an allowed email domain, toggle Allow self-join (anyone with that domain joins without an invite) and Require approval (new members need admin approval).

Create Groups & Allocate Credit Budgets

Groups are sub-teams with optional monthly credit budgets. Go to Settings → Organization → Groups.

1. Click New group.
2. Enter a Name, optional Description, and an optional Monthly credit budget (leave blank for no limit).
3. Click Create group.

To edit a group, add/remove members, or delete it: click the pencil icon on the group row. Use the + in the Members section of the dialog to add active members; click the × on a member pill to remove. Each group row shows credits used and remaining-of-budget plus member avatars.

Monitor Org Credit Usage

Go to Settings → Organization → Usage.

• Summary cards: Pool remaining (of monthly allocation), Used this cycle (% of pool), and Active members count.
• Member usage table: per-member credits used and credit cap (if assigned), sorted by usage.
• Group usage table: per-group credits used, budget, and remaining.

Usage reflects the current billing cycle; the pool resets on the 1st of each month.

Org Billing & Invoices (Overage)

Go to Settings → Organization → Billing.

• Subscription card: plan (Team / Business / Academic / Enterprise), status, last reset, and next reset (1st of next month).
• Credit pool: a usage bar (used this cycle / monthly allocation) and credits remaining. Org credit allocation is managed by Framo — contact Framo to adjust it.
• Invoice history: a table of monthly billing snapshots. Months where you used credits beyond your allocation show an Overage amount and an Invoiced / Due status.

Download an invoice (overage): For any month with overage, click the PDF button in that row to download the invoice. Months with no overage show as "Included" and have no PDF.

Configure Org Settings & Branding

Go to Settings → Organization → Settings (the Settings tab, /settings/org).

• General: edit organization name and type.
• Access control: allowed email domain, self-join, require-approval (see above).
• Projects: Allow personal projects toggle, and Default project ownership (Organization-owned vs Member-owned).
• Click Save changes to apply.

Billing details (shown on PDF invoices): set Billing address (company, address, VAT/tax ID), Billing email (where invoice copies go), and an Invoice prefix (e.g. MILAN → MILAN-2026-04-0001; blank defaults to FRAMO). Click Save billing details.

Org logo / branding: on the Members page, use the Organisation card at the top — click Upload logo / Change logo (PNG, JPG, SVG). Any member can update it.

Delete an Organization

Owner-only. Go to Settings → Organization → Settings and scroll to the Danger zone.

1. Click Delete.
2. Type the organization name exactly to confirm.
3. Click Delete organization. This permanently deletes the org and removes all members — it cannot be undone.

Manage Billing via the Polar Portal

Framo billing (cards, invoices, plan changes) is handled by Polar. Open the portal from:

• The Account Subscription card → Manage Billing or Manage Plan, or
• The pricing page when you're an existing subscriber (plan-change clicks route there).

The portal opens in a new tab with your payment methods, billing history, and subscription controls.